Refund policy
Thank you for shopping at Salt and Sand! We value your satisfaction and stand by the quality of our products.
Returns and Refunds
We only accept returns or offer refunds in the case of product defects. If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
How to Request a Return
- Email us at shop@saltandsandpr.com with your order number, a description of the defect, and clear photos of the product.
- Our team will review your request and provide further instructions.
- If approved, we will offer a replacement or a refund to your original payment method.
Non-Returnable Items
- Items without proof of purchase.
- Items that show signs of wear or misuse.
- Personalized or custom items.
- Sale or discounted items.
If you have any questions, please reach out to our customer service team at shop@saltandsandpr.com.
Thank you for supporting Salt and Sand!